Shipping & Return Policy
Last Updated: October 28, 2025
At Oligne, we want you to be completely satisfied with your purchase. Please read our Shipping & Return Policy carefully to understand our procedures.
Shipping Policy
1. Shipping Areas
We ship to all locations across India (Pan-India delivery available).
2. Order Processing Time
Orders are typically processed and shipped within 1-2 business days after order confirmation. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Timeframe
Once your order is shipped, delivery typically takes:
- Standard Delivery: 3-7 business days
- Remote Areas: Up to 10 business days
Note: Delivery times may vary depending on your location and external factors such as weather conditions or courier delays.
4. Shipping Charges
Shipping charges are calculated based on your delivery location and order value. The exact shipping cost will be displayed at the checkout page before you complete your purchase.
5. Order Tracking
Once your order is shipped, you will receive:
- A shipping confirmation email with tracking details
- Tracking number to monitor your order status
- Real-time updates on your delivery
6. Shipping Partners
We work with trusted courier partners including Shiprocket, Delhivery, Shadowfax, Blue Dart, and others to ensure safe and timely delivery of your orders.
7. Delivery Issues
If you face any issues with delivery, please contact us immediately:
Return & Refund Policy
8. Return Policy
We accept returns under the following conditions:
- Items must be returned within 3 days of delivery
- Only defective or damaged items are eligible for return
- Products must be unused, unworn, and with all original tags attached
- Original packaging must be intact
9. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support within 3 days of delivery at mailoligne@gmail.com or +91 74773 13663
- Provide your order number and details about the product you would like to return
- Our team will guide you through the return process
- Once approved, you will receive return instructions
10. Return Shipping
The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).
We recommend using a trackable shipping service and purchasing shipping insurance for the return.
11. Refund Process
Once we receive your returned item, our team will inspect it and notify you of the status of your refund.
Refund processing time: 1-2 business days after we receive the returned item
Refund Methods:
- Original payment method (credit/debit card, UPI, or PhonePe)
- Bank transfer
- UPI ID (if different from original payment method)
Note: The time it takes for the refund to reflect in your account depends on your payment method and bank processing times.
12. Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
13. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us immediately. We will arrange for a return and replacement or refund at no additional cost to you.
14. Cancellation Policy
You may cancel your order before it has been shipped. Once the order has been shipped, our standard return policy applies.
15. Contact Us
If you have any questions about our Shipping & Return Policy, please contact us: